Fins4u respects your privacy and is committed to protecting your personal information you provide while using www.fins4u.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using the Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Information You Provide Directly
- Name, email address, shipping and billing address, phone number
- Payment information (processed securely by third-party payment providers – we do not store full card details)
- Account login credentials (if you create an account)
- Any correspondence you send us (e.g., customer support messages, reviews, or support tickets)
b) Information Collected Automatically
- IP address, browser type, device information, operating system
- Cookies, usage data, pages visited, time spent on pages, referring website, and click behaviour
- Location data (approximate, derived from IP address)
c) Information from Third Parties
- Analytics data from Google Analytics, Meta Pixel, or similar services
- Information from payment providers and shipping carriers
2. How We Use Your Information
We use your personal information for the following purposes:
- To process, fulfil, and track your orders and deliveries
- To communicate with you about your orders, accounts, and customer service inquiries
- To send marketing emails (only with your consent or where permitted by law) – you can opt out at any time
- To improve the Website, products, and customer experience
- To detect, prevent, and address fraud, security issues, or technical problems
- To comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login and cart contents
- Understand how you use the Website
- Show relevant advertisements on other websites (remarketing)
You can manage cookie preferences through your browser settings or via our Cookie Consent banner.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Trusted service providers who assist us (e.g., payment processors like Stripe/PayPal, shipping companies, email service providers, web hosting, IT support)
- Analytics and advertising partners (e.g., Google, Meta)
- Law enforcement or government authorities when required by law or to protect our rights and safety
- In the event of a merger, acquisition, or sale of assets (your data may be transferred to the new owner)
5. Data Security
We implement appropriate technical and organisational measures (SSL encryption, secure servers, regular security audits) to protect your data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We keep your personal data only as long as necessary:
- Order & account data: up to 7 years (for tax and accounting purposes)
- Marketing subscribers: until you unsubscribe
- Website logs & analytics: up to 26 months
After these periods, data is securely deleted or anonymised.
7. Your Rights (GDPR, CCPA, and other applicable laws)
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent (e.g., for marketing)
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at admin@fins4u.co.uk
8. International Data Transfers
Your data may be processed in countries outside your own. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for such transfers.
9. Children’s Privacy
Our Website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the data immediately.
10. Third-Party Links
The Website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes constitutes acceptance of the new policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Fins4u Email: admin@fins4u.co.uk Address: 1 Brookside, Landford, Salisbury,Wiltshire, SP5 2AD